Homeowner guide
A downed yard tree may be cleanup-only if it is fully on the ground in an open area. It becomes more urgent when it is leaning on another tree, blocking access, hanging over a fence, or close to a structure.
Before requesting service, note the approximate tree size, whether equipment can reach it, and whether there are fences, stairs, slopes, or narrow gates involved.
If the tree is touching wires or utility equipment, keep clear and call the utility or emergency services first.